Here is How to install Cisco Unity Express on SRE-300-K9 module.
Note;
Cisco 2921, IOS version 15.3(2)T4
Cisco Unified Call Manager Express : Version 9.5
Cisco Unity Express : 8.6.6
SRE-300-K9
0. Preparation
CME_Router#service-module isM 0/0 status
Service Module is Cisco ISM0/0
Service Module supports session via TTY line 131
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 8.6.6
CUE Running on ISM
Module resource information:
CPU Frequency: 1064 MHz
Memory Size: 501 MB
Disk 0 Size: 4110 MB
No install/uninstall in progress
No localstore
1. Download latest CUE and language pack from Cisco website.
* Download from /Cisco Interfaces and Modules/Services-Ready Engine (SRE) Modules/Unity Express for SRE /Unity Express Complete Installation File Set-8.6.9
2. Extract a file on FTP server (local or remote)
3. Add additional language pack on FTP folder (ex, /cue-vm-k9.SPA.sme.8.6.9)
US language pack : cue-vm-en_US-langpack.sme.8.6.9.prt1
4. Login SRE
CME_Router#service-module isM 0/0 session
Trying 10.10.10.1, 2131 … Open
C
User Access Verification
Username: admin
Password:
CUE_Router#
5. Install
CUE_Router# $software install clean url ftp://x.x.x.x/cue-vm-k9.SPA.sme.8.6.9.pkg username admin password xxxxxxx
WARNING:: Download Server Not Configured. To install cue-vm-k9.SPA.sme.8.6.9.pkg
WARNING:: all necessary payloads must be already downloaded and present on disk.
WARNING:: This command will install the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
WARNING:: before installing software.
Would you like to continue?[confirm]
Validating package signature … done
– Parsing package manifest files… complete.
Validating installed manifests …………complete.
– Checking Package dependencies… complete.
Validating package signature … done
Found Add-On Subsystem SID: e2e81cc6-39b5-47e1-9f83-b83c897fc50c Name: CUE Voicemail Language Suppo rt Version: 8.6.9
Found Add-On Subsystem SID: c28339fa-f7ae-4732-85ab-fa6c68b5de0c Name: CUE Voicemail Italian Versio n: 8.6.9
Found Add-On Subsystem SID: 49f09114-e0b0-4721-8b85-04be2064920c Name: CUE Voicemail European Spani sh Version: 8.6.9
Found Add-On Subsystem SID: 27e5e2ab-1622-4c02-8a0a-cfad0d932148 Name: CUE Voicemail US English Ver sion: 8.6.9
Found Add-On Subsystem SID: cf860289-67ac-4886-9295-a41e4c7a8487 Name: CUE Voicemail European Frenc h Version: 8.6.9
Found Add-On Subsystem SID: f0a41398-3917-4d49-b5ab-c2b39a80c121 Name: CUE Voicemail Latin American Spanish Version: 8.6.9
Found Add-On Subsystem SID: c4ca62e2-daff-40dc-b94e-bf20094bd700 Name: CUE Voicemail Mexican Spanis h Version: 8.6.9
Found Add-On Subsystem SID: 88a84158-c090-4203-bde8-0d62eda200c7 Name: CUE Voicemail Arabic Version : 8.6.9
Found Add-On Subsystem SID: ab049397-cfad-4952-852a-8dfa69780cb8 Name: CUE Voicemail Dutch Version: 8.6.9
Found Add-On Subsystem SID: d60c3add-0c6b-4a99-8e5c-31019fe7939e Name: CUE Voicemail Swedish Versio n: 8.6.9
Found Add-On Subsystem SID: e1ed9919-31da-4c38-b029-9bbd8231d523 Name: CUE Voicemail Norwegian Vers ion: 8.6.9
Found Add-On Subsystem SID: 683674a5-e6ef-4c97-8e05-efbba1e6fe47 Name: CUE Voicemail Canadian Frenc h Version: 8.6.9
Found Add-On Subsystem SID: c3d2409a-ae9a-47d3-baf0-3c1a3ff85d82 Name: CUE Voicemail Portuguese Ver sion: 8.6.9
Found Add-On Subsystem SID: b18bcd35-5a37-46af-b230-0d9c27713dec Name: CUE Voicemail Turkish Versio n: 8.6.9
Found Add-On Subsystem SID: 3e72a8ae-45d2-4790-b0b5-9301600e886e Name: CUE Voicemail Hungarian Vers ion: 8.6.9
Found Add-On Subsystem SID: fa803d25-9c89-4171-a14c-ec12d6ed6b8c Name: CUE Voicemail UK English Ver sion: 8.6.9
Found Add-On Subsystem SID: 3f968fd0-6598-48e2-be1c-4af6c2e02e02 Name: CUE Voicemail German Version : 8.6.9
Found Add-On Subsystem SID: 09aa3e26-6efc-4bc4-a821-60d0fb238c74 Name: CUE Voicemail Hebrew Version : 8.6.9
Found Add-On Subsystem SID: 88f73a6c-884d-4838-b162-1b544dd6583f Name: CUE Voicemail Danish Version : 8.6.9
Found Add-On Subsystem SID: a2ba4f96-3452-40c3-83ad-c442cb6bf42f Name: CUE Voicemail Brazilian Port uguese Version: 8.6.9
Found Add-On Subsystem SID: e67d778d-53bd-4a2e-8dec-2c640f00bec0 Name: CUE Voicemail Traditional Ch inese (Taiwan) Version: 8.6.9
Found Add-On Subsystem SID: ea206a88-e44f-488b-a660-114a3b179065 Name: CUE Voicemail Korean Version : 8.6.9
Found Add-On Subsystem SID: 372fa3fd-1efb-4353-9005-45876646a351 Name: CUE Voicemail Simplified Chi nese (PRC) Version: 8.6.9
Found Add-On Subsystem SID: 6cdfed34-6d45-48fd-afe0-717e589c9aa9 Name: CUE Voicemail Japanese Versi on: 8.6.9
Found Add-On Subsystem SID: fa2e95d4-6be5-422d-a934-89a8e6d33e95 Name: CUE Voicemail Hong Kong Chin ese Version: 8.6.9
Found Add-On Subsystem SID: 24cb0b00-ed1c-4463-bf6f-261b15dfb3e7 Name: CUE Voicemail Russian Versio n: 8.6.9
– Parsing package manifest files… complete.
– Checking Package dependencies… complete.
– Checking Manifest dependencies for subsystems in the install candidate list…
complete
Validating payloads match registered checksums…
– cue-vm-full-k9.SPA.sme.8.6.9.prt1 ………………………………………………………………………………………………………………………………verified
Extracting install scripts …
Scripts extraction complete.
Remove scripts work order /dwnld/.script_work_order
Running Script Processor for ui_install
Maximum 5 language add-ons allowed for this platform.
Please select language(s) to install from the following list:
Language Installation Menu:
# Selected SKU Language Name (version)
———————————————————————-
1 ITA CUE Voicemail Italian (8.6.9)
2 ESP CUE Voicemail European Spanish (8.6.9)
3 ENU CUE Voicemail US English (8.6.9)
4 FRA CUE Voicemail European French (8.6.9)
5 ESO CUE Voicemail Latin American Spanish (8.6.9)
6 ESM CUE Voicemail Mexican Spanish (8.6.9)
7 ARA CUE Voicemail Arabic (8.6.9)
8 NLD CUE Voicemail Dutch (8.6.9)
9 SVE CUE Voicemail Swedish (8.6.9)
10 NOR CUE Voicemail Norwegian (8.6.9)
11 FRC CUE Voicemail Canadian French (8.6.9)
12 PTG CUE Voicemail Portuguese (8.6.9)
13 TUR CUE Voicemail Turkish (8.6.9)
14 HUN CUE Voicemail Hungarian (8.6.9)
15 ENG CUE Voicemail UK English (8.6.9)
16 DEU CUE Voicemail German (8.6.9)
17 HBR CUE Voicemail Hebrew (8.6.9)
18 DAN CUE Voicemail Danish (8.6.9)
19 PTB CUE Voicemail Brazilian Portuguese (8.6.9)
20 CHT CUE Voicemail Traditional Chinese (Taiwan) (8.6.9)
21 KOR CUE Voicemail Korean (8.6.9)
22 CHS CUE Voicemail Simplified Chinese (PRC) (8.6.9)
23 JPN CUE Voicemail Japanese (8.6.9)
24 ZHH CUE Voicemail Hong Kong Chinese (8.6.9)
25 RUS CUE Voicemail Russian (8.6.9)
———————————————————————-
Available commands are:
# – enter the number for the language to select one
r # – remove the language for given #
i # – more information about the language for given #
x – Done with language selection
Enter Command:3
Language Installation Menu:
# Selected SKU Language Name (version)
———————————————————————-
1 ITA CUE Voicemail Italian (8.6.9)
2 ESP CUE Voicemail European Spanish (8.6.9)
3 * ENU CUE Voicemail US English (8.6.9)
4 FRA CUE Voicemail European French (8.6.9)
5 ESO CUE Voicemail Latin American Spanish (8.6.9)
6 ESM CUE Voicemail Mexican Spanish (8.6.9)
7 ARA CUE Voicemail Arabic (8.6.9)
8 NLD CUE Voicemail Dutch (8.6.9)
9 SVE CUE Voicemail Swedish (8.6.9)
10 NOR CUE Voicemail Norwegian (8.6.9)
11 FRC CUE Voicemail Canadian French (8.6.9)
12 PTG CUE Voicemail Portuguese (8.6.9)
13 TUR CUE Voicemail Turkish (8.6.9)
14 HUN CUE Voicemail Hungarian (8.6.9)
15 ENG CUE Voicemail UK English (8.6.9)
16 DEU CUE Voicemail German (8.6.9)
17 HBR CUE Voicemail Hebrew (8.6.9)
18 DAN CUE Voicemail Danish (8.6.9)
19 PTB CUE Voicemail Brazilian Portuguese (8.6.9)
20 CHT CUE Voicemail Traditional Chinese (Taiwan) (8.6.9)
21 KOR CUE Voicemail Korean (8.6.9)
22 CHS CUE Voicemail Simplified Chinese (PRC) (8.6.9)
23 JPN CUE Voicemail Japanese (8.6.9)
24 ZHH CUE Voicemail Hong Kong Chinese (8.6.9)
25 RUS CUE Voicemail Russian (8.6.9)
———————————————————————-
Available commands are:
# – enter the number for the language to select one
r # – remove the language for given #
i # – more information about the language for given #
x – Done with language selection
Enter Command:x
ui_install scripts executed successfully.
Downloading payload(s) complete
Validating payloads match registered checksums…
– cue-vm-en_US-langpack.sme.8.6.9.prt1 …………………………verified
The system will be brought to offline state for a brief period
and will be brought back to online state automatically
Validating installed manifests …………complete.
Clearing previous downgrade files … complete.
The system is back in online state
Performing Hot install …Sending an RBCP message to IOS notifying module reboot due do installation activitiy…
000114: *Jan 26 19:32:34.283 UTC: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_SHDN
000115: *Jan 26 19:32:34.283 UTC: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_SHDN.
clearing ////tmp/
rbcp_server
bzsig ldbl -m ism -t bzsig AQACAQECAAQAAAFoAwBRBAAgQ049YWJyYXhhcztPVT1jdWU7Tz1DaXNjb1N5c3RlbXMFAAg1M0VEM0E1RAYAIENOPWFicmF4YXM7T1U9Y3VlO089Q2lzY29TeXN0ZW1zBwABAAgAAQEJAAEACgABAQsBAIfQEM9ksI64tBuEAgBDpZqH3SVle2cZtjj+UDghU8cIzP7mh/x1x+PgpbhmfzoMWhyHY8a4fuWYognqkURwc7WG77LnUhWuEX1pMW03UKTNXeYDy6wsAuNBt6QFR4u9dbNsrRGnOdLBc4g+ji3om2IDgdT2rNsL/Pu/4OO5L8IienFcJpGUJAIHUlLdNvs9DqSXPPjfSVcmZh4nRG1EF5KsAkvHr8onq48249gCYysn9VTmTMOzdPUkOw+joV1lwNQnoZWOpyrS6seAFY4ykDbbasOw1lW6D73LSrXFJoSXfaeuouH8+evb281YBQyOM1YyqHfqesfDV1B+0b9EJpbr
. Post install scripts were run for clean install. /lib/python2.3/installer/ScriptProcessor.py python
exec_script python /lib/python2.3/installer/ScriptProcessor.py
Post install scripts were run for clean install.. Return code is success.
Creating new nodes.
Performing final moves mnt_dir: /
INIT: Switching to runlevel: 6
INIT: Sending p
Sending an RBCP message to IOS notifying module reboot…
Rebooting …
There are different output due to condition of previous installation.
##### Output #1 #####
shutdown: sending all processes the TERM signal…
shutdown: sending all processes the KILL signal.
shutdown: turning off swap
shutdown: unmounting all file systems
umount: /: device is busy
umount: /: device is busy
Please stand by while rebooting the system.
Restarting system.
Initializing memory. Please wait…
Memory initialization OK. Continue…
DDR Memory 0512 MB detected
Genuine Intel(R) processor 1.06GHz
BIOS ISM 2.6, BIOS Build date: 10/16/2009
System now booting…
Authenticating boot loader….
Secondary Boot Loader authenticated – booting….
Please enter ‘***’ to change boot configuration:
Detect and Initialize network device
Backup current platform configurations….
SRE step 1 – SM registration…
Finding (hd0,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported
Response – no installation needed (len: 422)
SRE Installation Not Needed
Restoring orignial configuration…
Updating flash with bootloader configuration.
Please wait ……………… done.
Loading disk:/bzImage … Verifying … done.
Starting Kernel.
Platform: ism
yysd 0:0:0:0: [sda] Assuming drive cache: write through
sd 0:0:0:0: [sda] Assuming drive cache: write through
Verifying application level programs
Application level programs verification OK!
INIT: version 2.86 booting
mounting proc fs …
mounting sys fs …
mounting /dev/shm tmpfs …
reiser root fs …
Reiserfs super block in block 16 on 0x801 of format 3.6 with standard journal
Blocks (total/free): 1002928/909421 by 4096 bytes
Filesystem is NOT clean
Filesystem seems mounted read-only. Skipping journal replay.
Checking internal tree..finished
FILESYSTEM CLEAN
Remounting the root filesystem read-write…
kernel.sem = 1900 4000 32 100
vm.overcommit_memory = 1
vm.min_free_kbytes = 8192
Welcome to Cisco Service Engine
Setting the system time from hardware clock
********** rc.aesop ****************
Populating resource values from /etc/ism_rsrc_file
Populating resource values from /etc/default_rsrc_file
Populating resource values from /etc/products/cue/default_rsrc_file
Populating resource values from /etc/products/cue/ism_rsrc_file
Processing manifests . . . . . . . . . . . complete
==> Management interface is eth0
==> Management interface is eth0
Serial Number: FOC18313B3N
INIT: Entering runlevel: 2
********** rc.post_install ****************
IMPORTANT::
IMPORTANT:: Welcome to Cisco Systems Service Engine
IMPORTANT:: post installation configuration tool.
IMPORTANT::
IMPORTANT:: This is a one time process which will guide
IMPORTANT:: you through initial setup of your Service Engine.
IMPORTANT:: Once run, this process will have configured
IMPORTANT:: the system for your location.
IMPORTANT::
IMPORTANT:: If you do not wish to continue, the system will be halted
IMPORTANT:: so it can be safely removed from the router.
IMPORTANT::
Do you wish to start configuration now (y,n)? Autoconfig: Skipping post install…
executing app post_install
Skipping product specific post install… defaulting values
Setting Call Agent to CUCM
executing app post_install done
Creating Postgres database …. done.
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
==> Starting CDP
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: SQL_startup.sh
STARTED: dwnldr_startup.sh
STARTED: HTTP_startup.sh
STARTED: probe
STARTED: fndn_udins_wrapper
STARTED: superthread_startup.sh
STARTED: /usr/wfavvid/run-wfengine.sh
STARTED: /usr/bin/launch_ums.sh
Waiting 86 …
IMPORTANT::
IMPORTANT:: Administrator Account Creation
IMPORTANT::
IMPORTANT:: Create an administrator account. With this account,
IMPORTANT:: you can log in to the Cisco Unity Express GUI and
IMPORTANT:: run the initialization wizard.
IMPORTANT::
Enter administrator user ID:
(user ID): cueadmin
Enter password for cueadmin:
(password):
Confirm password for cueadmin by reentering it:
(password):
SYSTEM ONLINE
##### Output #2 #####
shutdown: sending all processes the TERM signal…
platform.config: INFO platform.config server output END
trace: INFO trace daemon output END
shutdown: sending all processes the KILL signal.
shutdown: turning off swap
shutdown: unmounting all file systems
umount: /: device is busy
umount: /: device is busy
Please stand by while rebooting the system.
Restarting system.
000116: *Jan 26 19:34:42.891 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface ISM0/1, changed state to down
Initializing memory. Please wait…
Memory initialization OK. Continue…
validblock_diagnose, code = 17
current memory block, bp = 0xC1EA5D2C,
memorypool type is Processor
data check, ptr = 0xC1EA5D5C
next memory block, bp = 0xC1EA5D7C,
memorypool type is Processor
data check, ptr = 0xC1EA5DAC
previous memory block, bp = 0xC1EA5CCC,
memorypool type is Processor
data check, ptr = 0xC1EA5CFC
========= Dump bp = 0xC1EA5D2C ======================
C1EA5C2C: 0 0 0 4240 0 0 0 3B1DC0C0
C1EA5C4C: 21B73DFC 0 0 0 0 14240 0 0
C1EA5C6C: 0 3B1DC0E8 21B73DFC 0 0 0 0 24240
C1EA5C8C: 0 0 0 3B1DC110 21B73DFC 0 0 0
C1EA5CAC: 0 34240 0 1 0 0 0 FD0110DF
C1EA5CCC: AB1234CD 380000 38 38561F88 31B8F280 C1EA5D2C C1EA5BDC 80000018
C1EA5CEC: 1 0 100003F 3C894C0C C1EA5BF8 C14221C0 38560F8C 41DA5608
C1EA5D0C: 3DA30FE8 0 0 0 0 0 0 FD0110DF
C1EA5D2C: AB1234CD 0 0 389C227C 31B8F280 C1EA5D7C C1EA5CE0 10
C1EA5D4C: 0 D0D0D0D 0 0 DEADBEEF D0D0D0D D0D0D0D D0D0D0D
C1EA5D6C: 3B71F92A 42DF4E2C D0D0D0D D0D0D0D AB1234CD E00000 E0 37F704E4
C1EA5D8C: 30BF7558 C1EA5EE8 C1EA5D40 8000009E 1 0 10000E7 3CFF6DA8
C1EA5DAC: 0 C2756390 3E243C58 0 20000 C 166 0
C1EA5DCC: 0 0 0 0 0 0 0 0
C1EA5DEC: 0 0 0 0 0 0 C 166
C1EA5E0C: 0 0 0 0 0 0 0 0
========= Dump bp->next = 0xC1EA5D7C ======================
C1EA5C7C: 0 0 0 24240 0 0 0 3B1DC110
C1EA5C9C: 21B73DFC 0 0 0 0 34240 0 1
C1EA5CBC: 0 0 0 FD0110DF AB1234CD 380000 38 38561F88
C1EA5CDC: 31B8F280 C1EA5D2C C1EA5BDC 80000018 1 0 100003F 3C894C0C
C1EA5CFC: C1EA5BF8 C14221C0 38560F8C 41DA5608 3DA30FE8 0 0 0
C1EA5D1C: 0 0 0 FD0110DF AB1234CD 0 0 389C227C
C1EA5D3C: 31B8F280 C1EA5D7C C1EA5CE0 10 0 D0D0D0D 0 0
C1EA5D5C: DEADBEEF D0D0D0D D0D0D0D D0D0D0D 3B71F92A 42DF4E2C D0D0D0D D0D0D0D
C1EA5D7C: AB1234CD E00000 E0 37F704E4 30BF7558 C1EA5EE8 C1EA5D40 8000009E
C1EA5D9C: 1 0 10000E7 3CFF6DA8 0 C2756390 3E243C58 0
C1EA5DBC: 20000 C 166 0 0 0 0 0
C1EA5DDC: 0 0 0 0 0 0 0 0
C1EA5DFC: 0 0 C 166 0 0 0 0
C1EA5E1C: 0 0 0 0 0 0 0 0
C1EA5E3C: 0 0 0 0 0 0 3B1ED938 C1EA5DAC
C1EA5E5C: 0 0 0 0 4240 0 0 0
========== Dump bp->previous = 0xC1EA5CE0 =====================
C1EA5BE0: C1EA5A48 8000006A 1 0 1000060 3C893664 220F24AC C14221C0
C1EA5C00: 36B771E0 5000005 5050000 0 0 0 0 0
C1EA5C20: 3B1DC098 21B73DFC 0 0 0 0 4240 0
C1EA5C40: 0 0 3B1DC0C0 21B73DFC 0 0 0 0
C1EA5C60: 14240 0 0 0 3B1DC0E8 21B73DFC 0 0
C1EA5C80: 0 0 24240 0 0 0 3B1DC110 21B73DFC
C1EA5CA0: 0 0 0 0 34240 0 1 0
C1EA5CC0: 0 0 FD0110DF AB1234CD 380000 38 38561F88 31B8F280
C1EA5CE0: C1EA5D2C C1EA5BDC 80000018 1 0 100003F 3C894C0C C1EA5BF8
C1EA5D00: C14221C0 38560F8C 41DA5608 3DA30FE8 0 0 0 0
C1EA5D20: 0 0 FD0110DF AB1234CD 0 0 389C227C 31B8F280
C1EA5D40: C1EA5D7C C1EA5CE0 10 0 D0D0D0D 0 0 DEADBEEF
C1EA5D60: D0D0D0D D0D0D0D D0D0D0D 3B71F92A 42DF4E2C D0D0D0D D0D0D0D AB1234CD
C1EA5D80: E00000 E0 37F704E4 30BF7558 C1EA5EE8 C1EA5D40 8000009E 1
C1EA5DA0: 0 10000E7 3CFF6DA8 0 C2756390 3E243C58 0 20000
C1EA5DC0: C 166 0 0 0 0 0 0
============================================
%Software-forced reload
19:34:54 GMT Mon Jan 26 2015: Breakpoint exception, CPU signal 23, PC = 0x30E6A274
——————————————————————–
Possible software fault. Upon reccurence, please collect
crashinfo, "show tech" and contact Cisco Technical Support.
——————————————————————–
-Traceback= 0x30E68DF4z 0x30E67C90z 0x330F6B14z 0x330F7074z 0x330F7230z 0x330C9C58z 0x330C9C3Cz
$0 : 00000000 00000000, AT : 00000000 3B190000, v0 : 00000000 38160000, v1 : 00000000 00000000
a0 : 00000000 41482020, a1 : 00000000 00000000, a2 : 00000000 00000000, a3 : 00000000 00000C28
t0 : 00000000 3000E0A8, t1 : 00000000 50009FE1, t2 : 00000000 3000E0A8, t3 : FFFFFFFF FFFF00FF
t4 : 00000000 3000E0A8, t5 : 362D4D45 4D44554D, t6 : 503A2030 78433145, t7 : 41354434 433A2030
s0 : 00000000 00000000, s1 : 00000000 3B71F92A, s2 : 00000000 39E50000, s3 : FFFFFFFF C1EA5D5C
s4 : 00000000 3B71F910, s5 : FFFFFFFF C1EA5D2C, s6 : 00000000 01D9553A, s7 : 00000000 3B71F924
t8 : 00000000 00000000, t9 : 00000000 30006F98, k0 : 00000000 3C329F34, k1 : 00000000 3032A1EC
gp : 00000000 3B191200, sp : 00000000 214EB580, s8 : 00000000 3B440000, ra : 00000000 30E69110
EPC : 30E6A274, ErrorEPC : 74FEA9BB, SREG : 50009FE3
MDLO : 00000000, MDHI : 0000000D, BadVaddr : 3B71F93E
CacheErr_Icache : 0x007F7F00 – 00007FA0, CacheErr_Dcache : 0x00000000 – 00003510
TagLo_Icache : 0x00000000 – 306FBE83, DataLo_Icache : 0xAFA4002C – 081BEFC7
DataHi_Icache: 0x00000000 – 00000001
TagLo_Dcache : 0xC001FFFF – C2729D03, TagHi_Dcache : 0x00000004 – 1B189401
DataLo_Dcache: 0x00000000 – 00000000, DataHi_Dcache : 0x00000000 – 00000000
TEXT_START : 0x30001DE8
DATA_START : 0x3659B480
Cause 00000024 (Code 0x9): Breakpoint exception
19:34:54 GMT Mon Jan 26 2015: Breakpoint exception, CPU signal 23, PC = 0x30E6A274
——————————————————————–
Possible software fault. Upon reccurence, please collect
crashinfo, "show tech" and contact Cisco Technical Support.
——————————————————————–
-Traceback= 0x30E68DF4z 0x30E67C90z 0x330F6B14z 0x330F7074z 0x330F7230z 0x330C9C58z 0x330C9C3Cz
$0 : 00000000 00000000, AT : 00000000 3B190000, v0 : 00000000 38160000, v1 : 00000000 00000000
a0 : 00000000 41482020, a1 : 00000000 00000000, a2 : 00000000 00000000, a3 : 00000000 00000C28
t0 : 00000000 3000E0A8, t1 : 00000000 50009FE1, t2 : 00000000 3000E0A8, t3 : FFFFFFFF FFFF00FF
t4 : 00000000 3000E0A8, t5 : 362D4D45 4D44554D, t6 : 503A2030 78433145, t7 : 41354434 433A2030
s0 : 00000000 00000000, s1 : 00000000 3B71F92A, s2 : 00000000 39E50000, s3 : FFFFFFFF C1EA5D5C
s4 : 00000000 3B71F910, s5 : FFFFFFFF C1EA5D2C, s6 : 00000000 01D9553A, s7 : 00000000 3B71F924
t8 : 00000000 00000000, t9 : 00000000 30006F98, k0 : 00000000 3C329F34, k1 : 00000000 3032A1EC
gp : 00000000 3B191200, sp : 00000000 214EB580, s8 : 00000000 3B440000, ra : 00000000 30E69110
EPC : 30E6A274, ErrorEPC : 74FEA9BB, SREG : 50009FE3
MDLO : 00000000, MDHI : 0000000D, BadVaddr : 3B71F93E
CacheErr_Icache : 0x007F7F00 – 00007FA0, CacheErr_Dcache : 0x00000000 – 00003510
TagLo_Icache : 0x00000000 – 306FBE83, DataLo_Icache : 0xAFA4002C – 081BEFC7
DataHi_Icache: 0x00000000 – 00000001
TagLo_Dcache : 0xC001FFFF – C2729D03, TagHi_Dcache : 0x00000004 – 1B189401
DataLo_Dcache: 0x00000000 – 00000000, DataHi_Dcache : 0x00000000 – 00000000
TEXT_START : 0x30001DE8
DATA_START : 0x3659B480
Cause 00000024 (Code 0x9): Breakpoint exception
Writing crashinfo to flash:crashinfo_20150126-193454-GMT
19:34:54 GMT Mon Jan 26 2015: Breakpoint exception, CPU signal 23, PC = 0x30E6A274
——————————————————————–
Possible software fault. Upon reccurence, please collect
crashinfo, "show tech" and contact Cisco Technical Support.
——————————————————————–
-Traceback= 0x30E68DF4z 0x30E67C90z 0x330F6B14z 0x330F7074z 0x330F7230z 0x330C9C58z 0x330C9C3Cz
$0 : 00000000 00000000, AT : 00000000 3B190000, v0 : 00000000 38160000, v1 : 00000000 00000000
a0 : 00000000 41482020, a1 : 00000000 00000000, a2 : 00000000 00000000, a3 : 00000000 00000C28
t0 : 00000000 3000E0A8, t1 : 00000000 50009FE1, t2 : 00000000 3000E0A8, t3 : FFFFFFFF FFFF00FF
t4 : 00000000 3000E0A8, t5 : 362D4D45 4D44554D, t6 : 503A2030 78433145, t7 : 41354434 433A2030
s0 : 00000000 00000000, s1 : 00000000 3B71F92A, s2 : 00000000 39E50000, s3 : FFFFFFFF C1EA5D5C
s4 : 00000000 3B71F910, s5 : FFFFFFFF C1EA5D2C, s6 : 00000000 01D9553A, s7 : 00000000 3B71F924
t8 : 00000000 00000000, t9 : 00000000 30006F98, k0 : 00000000 3C329F34, k1 : 00000000 3032A1EC
gp : 00000000 3B191200, sp : 00000000 214EB580, s8 : 00000000 3B440000, ra : 00000000 30E69110
EPC : 30E6A274, ErrorEPC : 74FEA9BB, SREG : 50009FE3
MDLO : 00000000, MDHI : 0000000D, BadVaddr : 3B71F93E
CacheErr_Icache : 0x007F7F00 – 00007FA0, CacheErr_Dcache : 0x00000000 – 00003510
TagLo_Icache : 0x00000000 – 306FBE83, DataLo_Icache : 0xAFA4002C – 081BEFC7
DataHi_Icache: 0x00000000 – 00000001
TagLo_Dcache : 0xC001FFFF – C2729D03, TagHi_Dcache : 0x00000004 – 1B189401
DataLo_Dcache: 0x00000000 – 00000000, DataHi_Dcache : 0x00000000 – 00000000
TEXT_START : 0x30001DE8
DATA_START : 0x3659B480
Cause 00000024 (Code 0x9): Breakpoint exception
-Traceback= 0x30E68DF4z 0x30E67C90z 0x330F6B14z 0x330F7074z 0x330F7230z 0x330C9C58z 0x330C9C3Cz
=== Flushing messages (19:34:56 GMT Mon Jan 26 2015) ===
Buffered messages: (last 4096 bytes only)
CMD: User:cyoon logged command:alias exec s sh ip int bri
000092: *Jan 26 18:59:04.727 UTC: %SYS-5-CONFIG_I: Configured from console by cyoon on console
000093: *Jan 26 19:01:10.379 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:interface ISM0/0
000094: *Jan 26 19:02:10.263 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:description CUE
000095: *Jan 26 19:02:17.295 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:ip unnumbered Vlan1
000096: *Jan 26 19:02:40.643 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:zone-member security private
000097: *Jan 26 19:02:44.923 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:zone-member security private
000098: *Jan 26 19:03:05.039 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:service-module ip address 10.10.10.254 255.255.255.0
000099: *Jan 26 19:03:17.851 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:service-module ip default-gateway 10.10.10.1
000100: *Jan 26 19:03:19.159 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:exit
000101: *Jan 26 19:03:45.191 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:ip route 10.10.10.254 255.255.255.255 ISM0/0
000102: *Jan 26 19:03:46.215 UTC: %SYS-5-CONFIG_I: Configured from console by cyoon on console
000103: *Jan 26 19:05:11.727 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:interface ISM0/0
000104: *Jan 26 19:05:13.035 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:no shutdown
000105: *Jan 26 19:05:13.959 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:exit
000106: *Jan 26 19:05:15.031 UTC: %LINK-3-UPDOWN: Interface ISM0/0, changed state to up
000107: *Jan 26 19:05:16.031 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface ISM0/0, changed state to up
000108: *Jan 26 19:05:16.051 UTC: %SYS-5-CONFIG_I: Configured from console by cyoon on console
000109: *Jan 26 19:07:00.399 UTC: %SEC_LOGIN-4-LOGIN_FAILED: Login failed [user: cyoon] [Source: UNKNOWN] [localport: 2131] [Reason: Login Authentication Failed] at 19:07:00 GMT Mon Jan 26 2015
000110: *Jan 26 19:07:09.287 UTC: %SEC_LOGIN-5-LOGIN_SUCCESS: Login Success [user: cyoon] [Source: UNKNOWN] [localport: 2131] at 19:07:09 GMT Mon Jan 26 2015
000111: *Jan 26 19:10:01.503 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:ip ftp username cyoon
000112: *Jan 26 19:10:20.679 UTC: %PARSER-5-CFGLOG_LOGGEDCMD: User:cyoon logged command:ip ftp password *****
000113: *Jan 26 19:10:22.243 UTC: %SYS-5-CONFIG_I: Configured from console by cyoon on console
000114: *Jan 26 19:32:34.283 UTC: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_SHDN
000115: *Jan 26 19:32:34.283 UTC: %SRE_SM-6-STATE_CHANGE: ISM0/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_SHDN
000116: *Jan 26 19:34:42.891 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface ISM0/1, changed state to down
000117: *Jan 26 19:34:54.055 UTC: %SYS-3-BADFREEPTRS: Bad free_prev pointer 5D6C0000 at 3B71F8FA (prev->free_next = 3B71F92A)
-Traceback= 330F7074z 330F7230z 330C9C58z 330C9C3Cz
000118: *Jan 26 19:34:54.055 UTC: %SYS-6-MTRACE: mallocfree: addr, pc
42DF5838,31A0F1F4 42DF5838,40000294 42DF53F4,31A0F1CC 42DF53F4,4000020A
3DA30EC8,32A9BC3C 3DA30EC8,32A9BC84 3DA30EC8,30000010 42DF504C,600000B8
000119: *Jan 26 19:34:54.055 UTC: %SYS-6-MTRACE: mallocfree: addr, pc
42DF4F5C,33107B68 21E0C8C4,31580EF8 21E0C8C4,31580E10 21E0C8C4,30000060
42DF4F5C,33107BCC 42DF4F5C,40000060 21E0C8C4,32E88954 42DF5044,600000BC
000120: *Jan 26 19:34:54.055 UTC: %SYS-6-BLKINFO: Corrupted previous pointer in next of freed block blk C1EA5D2C, words 16, alloc 31B8F280, Free, dealloc D0D0D0D, rfcnt 0
-Traceback= 330F6B0Cz 330F7074z 330F7230z 330C9C58z 330C9C3Cz
000121: *Jan 26 19:34:54.055 UTC: %SYS-6-MEMDUMP: 0xC1EA5D2C: 0xAB1234CD 0x0 0x0 0x389C227C
000122: *Jan 26 19:34:54.055 UTC: %SYS-6-MEMDUMP: 0xC1EA5D3C: 0x31B8F280 0xC1EA5D7C 0xC1EA5CE0 0x10
000123: *Jan 26 19:34:54.055 UTC: %SYS-6-MEMDUMP: 0xC1EA5D4C: 0x0 0xD0D0D0D 0x0 0x0
Queued messages:
000123: *Jan 26 19:35:01.815 UTC: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.
000117: *Jan 26 19:34:54.055 UTC: %SYS-3-BADFREEPTRS: Bad free_prev pointer 5D6C0000 at 3B71F8FA (prev->free_next = 3B71F92A)
-Traceback= 330F7074z 330F7230z 330C9C58z 330C9C3Cz
000118: *Jan 26 19:34:54.055 UTC: %SYS-6-MTRACE: mallocfree: addr, pc
42DF5838,31A0F1F4 42DF5838,40000294 42DF53F4,31A0F1CC 42DF53F4,4000020A
3DA30EC8,32A9BC3C 3DA30EC8,32A9BC84 3DA30EC8,30000010 42DF504C,600000B8
000119: *Jan 26 19:34:54.055 UTC: %SYS-6-MTRACE: mallocfree: addr, pc
42DF4F5C,33107B68 21E0C8C4,31580EF8 21E0C8C4,31580E10 21E0C8C4,30000060
42DF4F5C,33107BCC 42DF4F5C,40000060 21E0C8C4,32E88954 42DF5044,600000BC
000120: *Jan 26 19:34:54.055 UTC: %SYS-6-BLKINFO: Corrupted previous pointer in next of freed block blk C1EA5D2C, words 16, alloc 31B8F280, Free, dealloc D0D0D0D, rfcnt 0
-Traceback= 330F6B0Cz 330F7074z 330F7230z 330C9C58z 330C9C3Cz
000121: *Jan 26 19:34:54.055 UTC: %SYS-6-MEMDUMP: 0xC1EA5D2C: 0xAB1234CD 0x0 0x0 0x389C227C
000122: *Jan 26 19:34:54.055 UTC: %SYS-6-MEMDUMP: 0xC1EA5D3C: 0x31B8F280 0xC1EA5D7C 0xC1EA5CE0 0x10
000123: *Jan 26 19:34:54.055 UTC: %SYS-6-MEMDUMP: 0xC1EA5D4C: 0x0 0xD0D0D0D 0x0 0x0
No warm reboot Storage
*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x3b7fe32c
PC = 0x30e6a274, SP = 0x214eb580, RA = 0x30e69110
Cause Reg = 0x00000024, Status Reg = 0x50009fe3
6. Automatically reload whole router.
7. You cannot access web
8. Login ISM0/0 first and finish initilizing by setup admin / pwd
9. Create 2nd admin account… on CUE CLI from SRE
10. From initilization mode. Change call agent from CUCM to CME. It will cause re-configure basic setup and reload SRE system.
(INIT)se-192-168-77-254#
SYSTEM ONLINE
se-192-168-77-254#
11. Troubleshooting
11-1. error message during downloading CUE s/w
"File transfer error during download. Curl error code is 78
Error encountered while downloading payload(s)"
se-192-168-77-254#
11-2. Factory Default
se-192-168-77-254(offline)# restore factory de
se-192-168-77-254(offline)# restore factory default
!!!WARNING!!!: This operation will cause all configuration and data
on the system to be erased. This operation is not reversible.
Do you wish to continue?[confirm]
Restoring the system. Please wait …..done
System will be restored to factory default when it reloads.
Press any key to reload:
System reloading ….
se-192-168-77-254(offline)#
MONITOR SHUTDOWN…
INIT: Sending processes the TERM signal
Sending an RBCP message to IOS notifying module reboot…
Rebooting …
shutdown: sending all processes the TERM signal…
trace: INFO trace daemon output END
shutdown: sending all processes the KILL signal.
shutdown: turning off swap
shutdown: unmounting all file systems
Please stand by md: stopping all md devices.
while rebooting the system.
ACPI: PCI interrupt for device 0000:01:00.0 disabled
ACPI: PCI interrupt for device 0000:01:01.0 disabled
Restarting system.
Initializing memory. Please wait…
Memory initialization OK. Continue…
DDR Memory 0512 MB detected
Genuine Intel(R) processor 1.06GHz
BIOS ISM 2.6, BIOS Build date: 10/16/2009
System now booting…
Authenticating boot loader….
Secondary Boot Loader authenticated – booting….
Please enter ‘***’ to change boot configuration:
Detect and Initialize network device
Backup current platform configurations….
SRE step 1 – SM registration…
Finding (hd0,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported
Response – no installation needed (len: 422)
SRE Installation Not Needed
Restoring orignial configuration…
Updating flash with bootloader configuration.
Please wait ……………… done.
Loading disk:/bzImage … Verifying … done.
Starting Kernel.
Platform: ism
yysd 0:0:0:0: [sda] Assuming drive cache: write through
sd 0:0:0:0: [sda] Assuming drive cache: write through
Verifying application level programs
Application level programs verification OK!
INIT: version 2.86 booting
mounting proc fs …
mounting sys fs …
mounting /dev/shm tmpfs …
reiser root fs …
Reiserfs super block in block 16 on 0x801 of format 3.6 with standard journal
Blocks (total/free): 1002928/906956 by 4096 bytes
Filesystem is clean
Filesystem seems mounted read-only. Skipping journal replay.
Checking internal tree..finished
FILESYSTEM CLEAN
Remounting the root filesystem read-write…
kernel.sem = 1900 4000 32 100
vm.overcommit_memory = 1
vm.min_free_kbytes = 8192
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